Conflicts are inevitable and can be addressed in a manner that results in mutual understanding and trust. Use the tools below to help with developing skills to manage conflicts.
Resources
This is a two-part Faculty Development workshop. Participants must attend both sessions.
A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations—when handled poorly or ignored—lead to strained relationships and dismal results. In this workshop, participants will learn to:
- Improve dialogue & engagement
Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.
- Create behavior change
These skills turn in to behaviors that improve decision making, commitment to action, productivity, and relationships.
- Build high-performance & culture
Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.
This is a Faculty Development workshop.
This workshop will help you learn how to deal with bad behavior, disruptive colleagues, and difficult bosses or employees. You will learn a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. It uses video, group discussions, skill practice, and real-life application to make the course both entertaining and engaging.
This is a LinkedIn Learning course. Sign in to your free U-M LinkedIn Learning account with your Level 1 password.
Think about a time when you disagreed or fought with another person. What was the outcome? How did it make you feel? More likely than not, you've found yourself in disagreements that didn't get resolved or that left you with a bad feeling. In this course, conflict resolution expert Lynne Hurdle shares her methods to ensure you're able to effectively communicate through disagreements and achieve your intended outcomes. Lynne covers how to prepare yourself to participate in this conversation, effectively listen, manage your emotions, and achieve mutual understanding and agreement. She also shares how to avoid common pitfalls when it comes to things like venting or talking over one another. Lynne also gives examples of individuals who really excel at communication through disagreement, and how they do it. Finally, Lynne empowers you with tips to manage disagreements and conflict more effectively, and gives resources to help you continue your learning over time.
This is a LinkedIn Learning course. Sign in to your free U-M LinkedIn Learning account with your Level 1 password.
Conflict is inevitable. When it's time to resolve conflicts, you need to be equipped with the best tools and tactics. In this course, conflict expert Lynne Hurdle shows you how to avoid common mistakes when resolving conflict. Lynne shares ways listening can be difficult and explains how to listen effectively. She goes over how to avoid judgement and respond appropriately, then concludes with ways to overcome common obstacles and resolve conflicts.