A3 Problem Solving for Clinical Leaders

This workshop is a two-part course:

Monday, March 19th and Monday, April 9th
1PM - 5PM, both days
Location: Taubman Health Sciences Library 6215

**Plan to attend both half-days, and to spend an additional half day between sessions working independently on your problem.

About: When it comes to diagnosing and treating their patients, most clinicians are superb problem solvers. But can they apply this rigorous scientific thinking to all aspects of their work?

A3 problem solving is an effective, flexible approach to analyzing a problem and developing countermeasures to close the gap. This two-session, hands-on workshop will introduce you to the elements of A3 thinking, and how an A3 can be used to close gaps in safety, quality, timeliness and efficiency.  

During the workshop you will:

  • Use the A3 model to investigate a problem that’s important to you
  • Deepen your understanding of how to define a problem, gain a thorough understanding of the process or system that gave rise to the problem, set SMART goals, analyze root causes, construct and evaluate countermeasures and run P-D-C-A (Plan-Do-Check-Act/Adjust) cycles of experimentation.
  • Learn how to use your A3 to “pull” authority, smoke out disagreement, and build consensus.
  • Practice critiquing A3s, and asking effective coaching questions that don’t take responsibility from the problem-solver.

Facilitated by: Jack Billi, M.D., Professor, Internal Medicine, Learning Health Sciences, Health Management and Policy, and Integrated Systems and Design


  • Describe a scientific problem solving thought process and its application to all aspects of clinician's work
  • Create an effective A3 report than embodies the P-D-C-A cycle
  • Critique A3 reports and coach others’ problem solving skills

Target Audience: Physicians, Advanced Practice Professionals, Nurse Managers, Pharmacists, Social Workers, MPlan Partners and their inter-professional problem solving partners who work as a team in a clinical setting.  

Qualification: This experience is specifically designed for clinical leaders and their teams. Due to limited capacity, we are not able to accommodate learners who don’t fit the target audience profile.

CME Credits

The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The University of Michigan Medical School designates this live activity for a maximum of 7.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

If you are a person with a disability who requires an accommodation to attend this workshop, or have questions about accessibility, please contact Jordan Wright wjordan@med.umich.edu or 734-764-2574. Please also let us know if you have any dietary restrictions or food allergies. Advance notice is necessary as some accommodations may require more time for the University to arrange so letting us know at least 2 weeks in advance is much appreciated.

Upcoming Sessions

There are no scheduled sessions for this workshop. Interested in attending a future session? Let us know.