Advanced Problem Solving for Clinical Teams

This workshop is a three-part course:

**Plan to attend all three half-days, and to spend an additional half day between sessions working independently on your problem.

About: Problems, Problems, Problems… Many days we are frustrated by problems and barriers as we work to take care of our patients in an efficient and effective manner. But we don’t have to be helpless victims of broken systems, working around the same problems every day! Come learn the technical and leadership skills needed to fix problems and deliver better care.

This 3-session, highly interactive workshop will provide the structure you and your team need to work through a P-D-C-A (Plan-Do-Check-Adjust) cycle of improvement, using the A3 problem solving format on a problem you select. You will hone your gemba (workplace) observation skills and learn simple but effective coaching routines to use with your team.

Learning Outcomes include:

  • Solve problems systematically, using the A3 format to make improvements in your work at Michigan Medicine (be it clinical, education, research or administration)
  • Design a gemba visit and observe work in an intentional manner
  • Use PDCA cycles to run tests of change
  • Engage problem solving teams and stakeholders
  • Ask effective questions and use a coaching routine

Next Steps after class:

  • Work with your team and stakeholders to complete work on the problem you brought to the workshop
  • Apply what you learned with your team members on other problems in your work setting
  • Consider options for more advanced training, for example, Creating Problem Solvers, Leaders and Coaches Level 3: Leading Improvement and Scientific Problem Solving

Current and emerging clinician leaders interested in deepening their problem solving skills and developing the behaviors and skills of an improvement leader. Inter-professional partners are encouraged to register and attend as a team. Level 1 of Creating Problem Solvers, Leaders and Coaches or other QI/Lean training is recommended as a prerequisite.

Primary Instructor
John E. Billi, M.D., Professor of Internal Medicine, Learning Health Sciences, Health Management and Policy, & Integrated Systems Design

Jeanne M. Kin, MHA, JD, Continuous Improvement Specialist, Clinical Quality and Training

CME Credits

The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The University of Michigan Medical School designates this live activity for a maximum of 11 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

If you are a person with a disability who requires an accommodation to attend this workshop, or have questions about accessibility, please contact us at or 734-764-2574.
Please also let us know if you have any dietary restrictions or food allergies. Advance notice is necessary as some accommodations may require more time for the University to arrange so letting us know at least 2 weeks in advance is much appreciated.

Upcoming Sessions

There are no scheduled sessions for this workshop. Interested in attending a future session? Let us know.