Create Trust by Asking Questions: The Art of Humble Inquiry
These sessions are open to faculty and staff.
As part of the Michigan Medicine team, how do you use your interactions to encourage colleagues to express their ideas, questions, concerns or share errors without fear? Creating these types of interactions requires building trust and psychological safety through asking effective questions, active listening and reflection. These three fundamental skills, collectively called humble inquiry, foster open and respectful conversations and create the conditions necessary for becoming a High Reliability Organization (HRO). In this course you will practice humble inquiry and have the opportunity to reflect on the connections to your own work situation.
Encourage every Michigan Medicine team member interaction be supportive of the conditions necessary to support a High Reliability culture.
After completing this activity participants will be able to:
- Describe humble inquiry
- Practice humble inquiry
- Identify actions to further develop humble inquiry skills and habits
- Describe the relationship between humble inquiry and psychological safety
This workshop is a video ON session with participation encouraged, and will include small group breakout rooms as part of the session.
The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The University of Michigan Medical School designates this live activity for a maximum of 2 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.