Crucial Conversations

This is a two-part workshop. Participants must attend both sessions.

September 11, 2024  |  8:30 a.m. - 12:30 p.m.
September 18, 2024  |  8:30 a.m. - 12:30 p.m.

A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations—when handled poorly or ignored—lead to strained relationships and dismal results. In this workshop, participants will learn to: 

  • Improve dialogue & engagement
    Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.
  • Create behavior change
    These skills turn in to behaviors that improve decision making, commitment to action, productivity, and relationships.
  • Build high-performance & culture
    Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.

Whenever you’re not getting the results you’re looking for, it’s likely a crucial conversation is keeping you stuck. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship—whatever the issue—if you can’t talk honestly with nearly anybody about almost anything, you can expect poor results.

This workshop uses video, group discussions, skill practice, and real-life application to make the course both entertaining and engaging. This program is highly interactive and includes small group breakout sessions.

Please note that toolkits and resources for this program will be delivered electronically.


Lori A. Aemisegger, VitalSmarts Master Trainer


CME Credits

The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The University of Michigan Medical School designates this live activity for a maximum of 6.5 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

If you are a person with a disability who requires an accommodation to attend this workshop, or have questions about accessibility, please contact us at

Upcoming Sessions

11 to 18
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8:30 AM Wed, September 11, 2024 to 12:30 PM Wed, September 18, 2024