Crucial Accountability

This program is a "video-on," interactive session that will include small group breakout sessions.

This is a 2-part workshop. Participants must attend both parts.

Part 1
March 9
8:30 a.m. - 12:30 p.m.

Part 2
March 16
8:30 a.m. - 12:30 p.m.

This workshop will help you learn how to deal with bad behavior, disruptive colleagues, and difficult bosses or employees. You will learn a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. It uses video, group discussions, skill practice, and real-life application to make the course both entertaining and engaging. 

  • Learn to focus on what you really want---rather than shifting to unhealthy emotional reactions such as trying to win others over to your view, discrediting others, or even causing them grief.
  • Gain control over your emotions by cutting off disappointment, anger, and fear at the source.
  • Spot when either you or others are slipping into either silence or violence and, as a result, putting safety at risk and starving the pool of shared meaning.
  • Learn to dispel misunderstanding and distrust by clarifying misunderstood motives and establishing mutual purpose.
  • Reduce defensiveness by starting with facts and only tentatively sharing conclusions.
  • Turn attacking into dialogue by identifying and responding to others’ unhealthy conclusions.



Lori A. Aemisegger, VitalSmarts Master Trainer


If you are a person with a disability who requires an accommodation to attend this workshop, or have questions about accessibility, please contact us at

Upcoming Sessions

9 to 16
Add to Calendar
8:30 AM Wed, March 9, 2022 to 12:30 PM Wed, March 16, 2022
Held Online - Link will be sent in registration confirmation email